Returns and Exchange

Return Policy

Please take note of our return policy before proceeding with return request.

Within 14 days of receipt

Return is accepted within 14 days from the delivery date. All returns are subject to our prior agreement.

Ship the item back within 14 days from receipt, from the same delivery address (where you receive it), with the received invoice as "Return goods" with postal service to the following address:

FROM EUROPEAN UNION

Italian Boutique srl  c/o Ceva Logistics
Via Marco Polo, snc
56028 San Miniato (PI)
ITALY

OUTSIDE EUROPEAN UNION

Italian Boutique srl
Via dei Pilastri, 29
50121 Firenze (FI)
ITALY

All shoes must be returned unworn, undamaged and with all authenticity tags and accessories, in their original box. The box must be adequately protected and must not be damaged or altered.

For any products bought it is possible to ask for a refund or exchange for any reason.

Exchange

Within 2 days of receipt of your return package back we will ship the new model/size requested at the same address of the initial order at no additional cost.

Refund

We will refund the full amount of transaction with the same payment method used for the purchase within 3 working days after receiving back the return parcel.

Error or defects

If you have received, for our mistake, a different product from the one ordered, or a defective product, please send within 5 days of the reception a photographic proof of the detected defect at the following address: [email protected].

Please provide with the following informations: full name, order number, issue detected and attached photos showing details of the described defect.

The defect will be subject to the evaluation of our quality control staff which will proceed to give you an answer as soon as possible by proposing some alternatives depending on the nature of the problem.

If confirmed by our quality control staff, we will send our courier to pick up the shoes at our expense and we will ship the correct item in the shortest possible time (usually 24 hours).